We do not guarantee any timed delivery, Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honor the client’s request but cannot commit 100% efficiency in the timing of delivery. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, Strike, during rush hour days like Valentine’s Day, Mothers Day, Festive day, New year Eve etc, the order cancellation would not be possible in such circumstances. For Valentine Midnight delivery, delivery will be done between 10 PM to 01 AM.
All the discounts are decided by Cafizz team and none of the Discount and offers can be clubbed together.
Any changes to the recipient address would be entertained free of cost if they are requested before 2hrs of the actual delivery but new Address should be lies in permissible area of delivery. Changes after that will not be entertained and order would not be canceled.
Any changes to the order would be entertained with monetary adjustments if requested before 3hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.
The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same, if there have to be substitutions because of non availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non availability shall also considered under this condition.
We deliver well checked fresh and undamaged product. If in any cash you receive damaged product you should report about it within 15 min via customer support service or Email us on [email protected]. The problem report must be supported with substantial proofs of the damage made to the product.
a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.
b) Cafizz will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
- Wrong shipping address.
- Recipient not available.
- Premises locked.
- Wrong contact number
- Recipient refusing to accept the delivery.
- Delivered the product at the Gate/ Reception/ Neighbor.
For Unfounded Recipient:
In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.
- We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.
- Cafizz may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India. If disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Jaipur.
- Cafizz can send transactional and promotional messages on customers registered phone number.
- Cafizz’s objective is to provide the best service and quality products, and to ensure the same, cafizz might contact the receiver seeking the feedback.
If you have any questions/comments about our Terms & Conditions, please email us at [email protected]